Frequently Asked Questions
Everything you need to know about shopping with ARQS.PK
What are the shipping charges for orders within Pakistan?
We offer a flat shipping rate across Pakistan. Orders above a certain threshold qualify for free delivery, while standard shipping typically takes 3-5 business days.
Which payment methods do you accept?
We support multiple payment options including Cash on Delivery (COD), Bank Transfers, and secure credit/debit card payments via our encrypted gateway.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 7 days of delivery. Please contact our support team to initiate the process.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment.
Are the products on ARQS.PK authentic?
Yes, we guarantee that all products listed on our store are 100% authentic and sourced directly from reputable manufacturers or authorized distributors.
Can I cancel my order after placing it?
Orders can be cancelled within 12 hours of placement, provided they have not been processed for shipping. Please reach out to our customer service immediately for cancellations.