Returns & Exchanges
At ARQS.PK, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange items within 7 days of delivery, provided they are in their original condition and packaging.
Initiate Request
Contact our customer support team via WhatsApp or email with your order number and a brief reason for the return or exchange.
Quality Inspection
Pack the items securely in their original packaging and wait for our team to review your request, which usually takes 24-48 hours.
Ship the Item
Once approved, send the package back to our warehouse address using a traceable courier service of your choice.
Refund or Exchange
After we receive and inspect the returned goods, we will process your refund to your original payment method or dispatch your replacement item immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing